sN
shawn N
1 reviews | Active since Jul 2011
14 Mar 2025, 10:55
Disgusted once again, pathetic and gross negligence
Another month without lifesaving medication!
All co-payments were up to date, so there are no excuses this time.
Once again, they failed to send my father's medication, and as a result, he suffered a heart attack last week. He didn’t have the medication that should have been delivered—and neither did my mother!
Can someone please help me?! I cannot keep going through this over and over with this company. I am aware that they will no longer be contracted with Bonitas, so what happens now? Why does Bonitas even tolerate this incompetence?
I want to take Pharmacy Direct to court for negligence. Is it possible to escalate this to the Ombudsman or medical malpractice suit ??? something has to be done!!!!!
Helpful (0)
Replies (3)0
Replies (3)
Pharmacy Direct (Centurion)'s replyOfficial
14 Mar 2025, 11:39Dear member
Thank you for bringing the matter to our attention.
The manager will be in contact with you shortly to resolve your complaint.
Kind regards
Pharmacy Direct Team
Pharmacy Direct (Centurion)'s reply14 Mar 2025, 11:39
Official
Dear member
Thank you for bringing the matter to our attention.
The manager will be in contact with you shortly to resolve your complaint.
Kind regards
Pharmacy Direct Team
sN
shawn N's updateReviewer Update
17 Mar 2025, 13:39it is the 17th and still no manager has called me
sN
shawn N's update17 Mar 2025, 13:39
Reviewer Update
it is the 17th and still no manager has called me
Pharmacy Direct (Centurion)'s replyOfficial
17 Mar 2025, 13:51Dear Member
Please be advised that the manager tried to call you on 14/03/2025 but you were not reachable. An email was sent to your email address with detailed feedback.
Should you wish to speak to the manager, kindly provide us with your valid contact number as soon as possible.
Kind regards
Pharmacy Direct Team
Please be advised that the manager tried to call you on 14/03/2025 but you were not reachable. An email was sent to your email address with detailed feedback.
Should you wish to speak to the manager, kindly provide us with your valid contact number as soon as possible.
Kind regards
Pharmacy Direct Team
Pharmacy Direct (Centurion)'s reply17 Mar 2025, 13:51
Official
Dear Member
Please be advised that the manager tried to call you on 14/03/2025 but you were not reachable. An email was sent to your email address with detailed feedback.
Should you wish to speak to the manager, kindly provide us with your valid contact number as soon as possible.
Kind regards
Pharmacy Direct Team
Please be advised that the manager tried to call you on 14/03/2025 but you were not reachable. An email was sent to your email address with detailed feedback.
Should you wish to speak to the manager, kindly provide us with your valid contact number as soon as possible.
Kind regards
Pharmacy Direct Team