Disgruntled client

Complaint (1) I was admitted in hospital and got discharged on 07/02/2025 with chronic script. The same day 07/02/2025 my doctors office shared the script with pharmacy direct. On the 13 February 2025(6 days later) pharmacy direct decided to deliver the medication that is outdated, there is a new script for a reason. No one bothered to check or upload the new script from your staff. I have spend the whole day Friday 14 February 2025 trying to sort out this issue as I am left stranded with no medication. The first excuse was that the new script is not loaded on the system, the second excuse is that the medication is not approved for chronic and the last excuse is that they will arrange to collect the outdated medication, resolve this and credit me. None of this was done. I am left stranded with no medication and I have to take chronic medication daily for my condition. Worst part is I don't have a choice unless i want to pay 40% core payment at another pharmacy. But I guess Bonitas selected pharmacy direct knowing exactly that themselves are also horrible at customer service.

Complaint (2) My daughter was also admitted in hospital and discharged on 12/02/2025. She went to school in Mpumalanga Nelspruit today 16/02/2025 and she went without medication because for some reasons we can only use one pharmacy direct that did not even load the medication as yet. She is stranded also without medication as the one she came out of hospital with is finished. How is she going to get her medication in Nelspruit or cope with her condition without medication?