DIRECT MEDICINES IN A WORLD OF THEIR OWN

Here we go again! Not for the first time... but the 3rd time... A bright spark pharmacist decides that she will not fill a script for chronic meds as there is a co-payment due on a branded-product. Yet, there is a generic item, on the scheme's drug formulary list with no co-payment?

This is the stance after a 3 year relationship with Pharmacy direct, of ALWAYS having paid co-payments, and on some occasions, the patients's co-payment account actually reflected a credit balance.

And the caveat... they haven't contacted the patient herself, as POPIA determines, to discuss all this... but rather SMS the principal member? How is any of this behaviour patient-centric? Come-on, Maureen