Direct Medicine poor Service

Medical Aid Bonitas ***. I was Advised by my medical aid to use Pharmacy Direct. I phoned them yesterday more than 10 times to find out where my Chronic Medicine is. One told me the courier is in welkom, the other one told me yesterday she will phone me back, which was the 10-11-22, phoned again and I was told she will phone the courier and phoned me back also no phone call, when i phoned again, the lady told me she will put me through to one of the managers because by that time i lost my cool, i was holding for about 5 minutes i hanged up, phoned again the lady started to her colleague in Tswana, I eventually hanged up. Phoned again the lady told me that they can not phone the courier, in other words I was told nonsense by how many of the Direct Medicine's employees. O I almost forgot she is also still calling me back. This is Chronic Medicine, I get withdrawals without it. I am out of medicine and this is very urgent