Denied Receipt of Updated Script sent 1.5 month's ago on Aug 31 @ 10h54

My Doctor sent my Script to Pharmacy Direct on 31 August @ 10h54. I ran out of my chronic medication today and tried to log onto their website. The website does not work and you cannot log in. I tried the entire weekend with no luck.

I contacted them today 2023/10/16 and they informed me that my scrip has expired.

After telling them that is was sent through by the Dr's rooms on 31 August at 10h54 on email address *** they told me that it was not sent to them as they have no record. I have the original email sent to me.

I asked the Dr to resend the email and I waited on the phone whilst they searched for this email. after a long hold, the Lady came back to me confirming that the resent email was received. She informed me that she marked it as urgent and it will take about 24hrs to process and 24 to 48 hours thereafter to be dispatched. So in essence am I waiting 1 and a half months for my chronic medication to be loaded on your system received.

When I informed her about the website she informed me that she has nothing to with the website. A caring company would have asked what the problem was and then escalate the problem to the relevant division/person.

They just do not care and after seeing other reviews, it seems like this is quite a common occurrence, especially when it is for Chronic Medication which is quite scary.

Hopefully someone doesn't die whilst waiting for their chronic medication to be received,