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Trudie P
1 reviews | Active since Aug 2015
11 Oct 2017, 12:13
Delivering Incorrect Medication
My doctor changed medicine 28/08/2017 and the script has been faxed through 08/09/2017 and when I received my medication it was the wrong medication. My doctor then submitted the script 12/09/2017 to see if he can rectify the issue and confirmation of receipt was send on 28/09/2017 and I still received the wrong medication. This has not been rectified after numerous attempts and I need to change my medicine as per my doctors prescription.
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Replies (2)
Pharmacy Direct (Centurion)'s replyOfficial
11 Oct 2017, 12:33Dear Trudie67
Thank you for bringing this to our attention. One of our fund account managers will contact you shortly to obtain further details and assist.
Kind regards
Pharmacy Direct
Best regards,
Pharmacy Direct (Centurion)'s reply11 Oct 2017, 12:33
Official
Dear Trudie67
Thank you for bringing this to our attention. One of our fund account managers will contact you shortly to obtain further details and assist.
Kind regards
Pharmacy Direct
Best regards,
Pharmacy Direct (Centurion)'s replyOfficial
11 Oct 2017, 13:32Dear Trudie67
Thank you for taking our call and providing additional details so that we can assist and resolve the matter.
As discussed, we only received your new prescription after your medicine claim for September 2017 was processed, resulting in the additional items not being included with your latest delivery.
We hereby confirm that these will be provided to you as an interim order, as was agreed with you.
Kind regards
Pharmacy Direct
Best regards,
Pharmacy Direct (Centurion)'s reply11 Oct 2017, 13:32
Official
Dear Trudie67
Thank you for taking our call and providing additional details so that we can assist and resolve the matter.
As discussed, we only received your new prescription after your medicine claim for September 2017 was processed, resulting in the additional items not being included with your latest delivery.
We hereby confirm that these will be provided to you as an interim order, as was agreed with you.
Kind regards
Pharmacy Direct
Best regards,