Delayed chronic medication delivery

Dear Pharmacy Direct

I am writing to formally raise a serious concern regarding the delayed delivery of chronic medication.

Our doctor submitted a chronic prescription for medication delivery two weeks ago, yet to this day, we have not received the medication. Following this, the doctor was requested to submit a blood test, which was done. However, upon contacting your pharmacy, we were informed that the delivery is still not confirmed.

Do you fully understand the critical importance of chronic medication? These medications are essential for managing long-term health conditions, and any delay in their delivery puts patients’ health at significant risk. Your failure to ensure timely delivery is not just an inconvenience—it is a matter of life and death.

It is deeply concerning that Bonitas has assigned a single pharmacy to supply chronic medication, and your service record reflects widespread dissatisfaction. Out of 1,370 reviews, 1,016 customers have expressed disappointment, indicating that proper service is not a priority for you. This suggests a lack of concern for the well-being of patients who rely on their medication.

I have already reported this matter as a case of negligence and have gathered all relevant evidence, including phone calls and responses from your staff, who have admitted uncer*****y regarding the delivery timeline. Bonitas has been informed, the doctor is aware, and I am in the process of preparing a formal complaint to the South African Pharmacy Council (SAPC). This will include a review of other complaints against Pharmacy Direct and an assessment of the risks your service poses to patients’ lives.

Sincerely,

Simangele Ndlovu

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