MD
Melanie D
1 reviews | Active since Feb 2015
23 Feb 2023, 09:07
CUSTOMER SERVICE AT ITS BEST
They don't listen to the clients, why do they send a sms to you as a client, and you have to phone a number to be pushed from one person to another. It is extremally frustrating, that they sms you a sms, and you have to phone them. PLEASE PICK UP THE PHONE TO THE CLIENT !!!!!!
Helpful (0)
Replies (7)0
Replies (7)
Pharmacy Direct (Centurion)'s replyOfficial
23 Feb 2023, 10:13Dear Member
Thank you for contacting us. Please assist with medical aid or profile number for assistance.
Kind regards
Pharmacy Direct Team
Thank you for contacting us. Please assist with medical aid or profile number for assistance.
Kind regards
Pharmacy Direct Team
Pharmacy Direct (Centurion)'s reply23 Feb 2023, 10:13
Official
Dear Member
Thank you for contacting us. Please assist with medical aid or profile number for assistance.
Kind regards
Pharmacy Direct Team
Thank you for contacting us. Please assist with medical aid or profile number for assistance.
Kind regards
Pharmacy Direct Team
MD
Melanie D's updateReviewer Update
23 Feb 2023, 10:25Membership number : ***
MD
Melanie D's update23 Feb 2023, 10:25
Reviewer Update
Membership number : ***
Pharmacy Direct (Centurion)'s replyOfficial
24 Feb 2023, 14:56Dear Member
We confirm receipt of your details and will escalate the matter to management for assistance.
Kind regards
Pharmacy Direct Team
We confirm receipt of your details and will escalate the matter to management for assistance.
Kind regards
Pharmacy Direct Team
Pharmacy Direct (Centurion)'s reply24 Feb 2023, 14:56
Official
Dear Member
We confirm receipt of your details and will escalate the matter to management for assistance.
Kind regards
Pharmacy Direct Team
We confirm receipt of your details and will escalate the matter to management for assistance.
Kind regards
Pharmacy Direct Team
MD
Melanie D's updateReviewer Update
02 Mar 2023, 13:38I am still waiting for someone to phone me, I really think this is pathetic service.
MD
Melanie D's update02 Mar 2023, 13:38
Reviewer Update
I am still waiting for someone to phone me, I really think this is pathetic service.
Pharmacy Direct (Centurion)'s replyOfficial
02 Mar 2023, 16:31 Dear member,
Thank you for bringing the matter to our attention.
The manager will be in contact with you shortly to resolve your complaint.
Kind regards
Pharmacy Direct Team
Pharmacy Direct Team
Pharmacy Direct (Centurion)'s reply02 Mar 2023, 16:31
Official
Dear member,
Thank you for bringing the matter to our attention.
The manager will be in contact with you shortly to resolve your complaint.
Kind regards
Pharmacy Direct Team
Pharmacy Direct Team
MD
Melanie D's updateReviewer Update
07 Mar 2023, 18:51Good evening,
Firstly I want to say I am so disappointed in your company, they phone me, and if I don't answer, they send me a SMS.
I work with the piublic, so I can't always answer the phone, can't you phone back. I sent in a script, instead of picking up the phone, you send me a SMS, and I must phone in, which I did, they couldn't answer my question, told me they would have someone in the pharmacy call me.
I can't always answer my phone if I have a customer in front of me, please understand that !
Well I could have died, by now !
Really, shocking service
Firstly I want to say I am so disappointed in your company, they phone me, and if I don't answer, they send me a SMS.
I work with the piublic, so I can't always answer the phone, can't you phone back. I sent in a script, instead of picking up the phone, you send me a SMS, and I must phone in, which I did, they couldn't answer my question, told me they would have someone in the pharmacy call me.
I can't always answer my phone if I have a customer in front of me, please understand that !
Well I could have died, by now !
Really, shocking service
MD
Melanie D's update07 Mar 2023, 18:51
Reviewer Update
Good evening,
Firstly I want to say I am so disappointed in your company, they phone me, and if I don't answer, they send me a SMS.
I work with the piublic, so I can't always answer the phone, can't you phone back. I sent in a script, instead of picking up the phone, you send me a SMS, and I must phone in, which I did, they couldn't answer my question, told me they would have someone in the pharmacy call me.
I can't always answer my phone if I have a customer in front of me, please understand that !
Well I could have died, by now !
Really, shocking service
Firstly I want to say I am so disappointed in your company, they phone me, and if I don't answer, they send me a SMS.
I work with the piublic, so I can't always answer the phone, can't you phone back. I sent in a script, instead of picking up the phone, you send me a SMS, and I must phone in, which I did, they couldn't answer my question, told me they would have someone in the pharmacy call me.
I can't always answer my phone if I have a customer in front of me, please understand that !
Well I could have died, by now !
Really, shocking service
Pharmacy Direct (Centurion)'s replyOfficial
08 Mar 2023, 08:48Dear Member
The pharmacist will try to reach you again, alternative send you an email to discuss your medication with you.
Kind Regards
Pharmacy Direct Team
The pharmacist will try to reach you again, alternative send you an email to discuss your medication with you.
Kind Regards
Pharmacy Direct Team
Pharmacy Direct (Centurion)'s reply08 Mar 2023, 08:48
Official
Dear Member
The pharmacist will try to reach you again, alternative send you an email to discuss your medication with you.
Kind Regards
Pharmacy Direct Team
The pharmacist will try to reach you again, alternative send you an email to discuss your medication with you.
Kind Regards
Pharmacy Direct Team