********ly negligent and life-threateningly ***********

Pharmacy Direct are a danger to their patients lives. For 2 weeks now my aged parents (81 & 79) have been talking Pharmacy Direct staff to get their chronic nefication delivered. The request (made WEEKS ahead of time) was to deliver their medication to a new temporary address as they were to stay with me for a few weeks. It's not the 1st, 2nd or 3rd or 4th time they've been asked. Every time it gets bungled and my parents don't get their chronic medication (for hypertension and diabetes) on time. EVERY TIME it takes a dozen phone calls dozens of texts and multiple submissions of the same details to get the medication. I'm listening to my 81 year old father telling an agent (who clearly doesn't give a #$% that he hopes he's still alive when they finally deliver. Where's the regulator where's the ombudsman? Do people have to due before they shut down this dangerous charade of Bonitas Medical Aid that actually gives their clients illnesses instead of helping them manage them. Does someone have to sue? Their CHRONIC MEDICATION is now 2 WEEKS LATE. This is ********ly negligent. And none of the agents show any empathy or concern over the distress of a patient. 2 WHOLE WEEKS we've been waiting.