Completely unreliable Pharmacy Direct

Bonitas rewards their members with making available an affordable alternative in a pharmacy of THEIR choice to save on co-payments on meds either way. However, they also severely punish members like me by forcing me to rely upon such pharmacies, this one being Pharmacy Direct. These guys claim that they are reliable, but from the onset we're informed that they do not stock Estradot and that they cannot get hold of our GP. Now the Diamicron is also an issue. This is two out of the three meds my wife needs. RELIABLE? How? Whether they're just completely inept or whether they profit less off patients like my wife, both Bonitas and Pharmacy Direct in their diabolical union causes high stress levels in patients, and endless headaches in sourcing prescribed meds. Bonitas would simply not have us remain at Dischem, where the meds are always available. They would not carry the cost, see. Now Pharmacy Direct is shunting us back and forth while Bonitas sits arms folded, laughing. Because I don't see anyone trying to help us. The lady calling from Pharmacy Direct asks my wife: must I suck medication we don't have out of the air? That just says it all. Cash ***s and numbers we are. Not patients.