Complete non performance for two months in a row

<p>My mother submitted her chronic subscription to Pharmacy Direct as recommended by Bonitas Medical Aid on 18 January for delivery on 20 January. Many emails and hours on the phone later, my mother ran out of medication and she went to buy the medication at Dischem. Pharmacy Direct appologised and promised it would never happen again. So after the first delivery never materialised, the second delivery was requested to be made on 19 February 2017. It is now 25 February 2017 and various emails later, there is absolutely no progress. To get through on a phone to Pharmacy Direct is a near impossibility. My mother did not move from her residence for a full week out of concern that pharmacy direct may arrive when she is not there. Again she ran out of medication and she went to Dischem again. Dischem's claim to Bonitas was refused, as Bonitas says that this claim was already approved to Parmacy Direct on 20 February 2017. So Pharmacy Direct submitted the claim to Bonitas only after the date it was supposed to be delivered already. Then, a week after receiving approval from Bonitas, Pharmacy Direct has still not delivered the medication. So, my mother can still not leave her house and she still does not have medication. She was now forced to go to Dischem again and buy medication out of her pocket for a couple of days to cover the Pharmacy Direct's second failure in two attempts. This is unbelievably poor service and the company will not survive with such pathetic service. They are also giving Bonitas a bad name, as Bonitas recommends them.</p>