Complaint regarding the service delivery

I would like to express my deepest disappointment from the service that I've been receiving from Pharmacy Direct. It looks like it has become a norm for me to constantly phone your offices to find out what's happening with either my medication or the baby formula. I really don't know what to do anymore. It's just irritating to have to follow up as a patient for things to be done correctly from the beginning. On Friday, 6 March 2015 I received a parcel with ONLY 5 tins of the baby formula without my medication. When I phoned the call centre I was told to expect the medication by today from my GP but nothing was delivered to them. I really don't know what to say or do anymore as it's sickening to get such a service. This will be my last email and going forward I might as well log a complaint via Hello Peter perhaps other patients can also have an opportunity to raise their concerns. Surely, I can't be the only person that's experienced such unsatisfactory service from your company. <br> <br> Another thing, I would like to be compensated of all the costs incurred from constantly phoning your call centre. I'm really hurt, disappointed and regret having to receive my medication from Pharmacy