LT
Luana T

1 reviews | Active since Jun 2019

19 Jul 2021, 08:34

Complaint directed to Pharmacy Direct

<div>COMPLAINT POSTED ON HELLO PETER DIRECTED TO PHARMACY DIRECT&nbsp; &nbsp;2 year outstanding amount R122.58 On the 17.7.21, I posted a complaint regarding Pharmacy Direct.I cancelled them in late 2019,and have never received a statement indicating balance.Some days ago, I received an SMS advising me of a balance/shortfall I was not aware of and was not given time to even settle same. At no time was I advised by Pharmacy Direct that my ex account would be handed over to *****&nbsp; for collection. I received a call from the Debt Collector on 16.7.21, I was in shock as I have never received a statement indicating this small amount, from Pharmacy Direct,since late 2019. I also have no idea which medication this is for. On the 17.7.21, I posted my complaint on Hello Peter, including the letter from the Debt Collector and my reply to them. I would like to clarify that the complaint was directed at PHARMACY DIRECT ....&nbsp; &nbsp; WHO ARE SIMPLY BEING "DEBT COLLECTORS" BY SENDING WARNING LETTERS, SHOULD ONE NOT PAY UP AND ARE NOT LISTED ON HELLO PETER. THANK YOU!&nbsp;</div>

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Replies (2)
Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply19 Jul 2021, 09:26
Official
Dear Member

Thank you for bringing the matter to our attention.

The manager will be in contact with you in order to resolve your complaint.

Kind regards
Pharmacy Direct Team
Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply26 Jul 2021, 14:22
Official
Dear Member

We can confirm that our finance team has been in contact with you and feedback has been provided to your complaint.

Kind regards
Pharmacy Direct