GG
Gerda G

1 reviews | Active since Mar 2020

09 Jul 2023, 18:04

Complaint again PHARMACY DIRECT AND THE PHARMACEUTICAL COUNCEL

I've been getting my cronic medication from PHARMACY DIRECT for 5 years, because it is Bonitas medical aid service provider, however, it is Tibbs honest the worse service ever. I have not receive some medication at all or medication short. My medication is very crucial to me. I am on a lot of meds and rely on the Pharmacist to deliver the correct medication and the correct amount, as it is very important to take it and life threatening to me. It is a constant battle every month phoning, emailing and messaging them. All they say is they will take it up with the relevant Pharmacist, but never do. I ve been hospitalized due to ti this abd my sphiciatrist is well aware of this. If any one has the same problem I 🤷 šŸ˜• . I have reported this to the council in 2021 allready, but 1 covers the other, at the patients expense and health, and take from our medical aids. The pharmaceutical council must set a president for pharmacys like this and close them down instead of giving a penalty. I SUFFER. It's enough.

0
Replies (2)
Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply10 Jul 2023, 09:05
Official
Dear member


Ā·        We have escalated your query to a manager, they will contact you shortly.

Kind Regards
Pharmacy Direct Team
Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply11 Jul 2023, 07:47
Official
Dear Member

We  can confirm the manager has been in contact with you and communicated the way forward.  She has provided you with her email address to send your complaint directly to her to address with pharmacy.

Kind Regards
Pharmacy Direct Team