Company who simply dont care about customers

I recently submitted a chronic medication script to pharmacy direct and was contacted by a lady asking me what glucose machine am i using,i specifically told her the name of the machine and its strips it uses The delivery arrives and once again as per previous occasion i receive the wrong testing strips for a machine i no longer use and which isnt even of the prescription given by the doctor

I send them a email but receive a automated response "we are currently having high call volumes" and no further response,i then send a message to their whatsapp line which says "the call will be escalated to the pharmacy and still receive no response from them,this is not the first time this company is doing this and now i can clearly say they simply dont care about customer's health or service