LA
Linda A
1 reviews | Active since Jun 2010
12 Nov 2021, 10:23
Company that cannot deliver should not be used by Bonitas
I live in Durban and my daughter is a student in Cape Town and is on our Bonitas medical aid and we are forced to use Pharmacy Direct. Unfortunately, this company cannot cope with the fact that we have two delivery addresses. Last month they delivered my medication to my daughter in Cape Town and this month (after assuring me that they had sorted it out) they delivered her medication to me in Durban. Incompetence doesn't even begin to describe this company.
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Replies (3)
Pharmacy Direct (Centurion)'s replyOfficial
12 Nov 2021, 10:37Dear Member
Thank you for bringing the matter to our attention.
The manager will be in contact with you to resolve your complaint.
Kind regards
Pharmacy Direct Team
Thank you for bringing the matter to our attention.
The manager will be in contact with you to resolve your complaint.
Kind regards
Pharmacy Direct Team
Pharmacy Direct (Centurion)'s reply12 Nov 2021, 10:37
Official
Dear Member
Thank you for bringing the matter to our attention.
The manager will be in contact with you to resolve your complaint.
Kind regards
Pharmacy Direct Team
Thank you for bringing the matter to our attention.
The manager will be in contact with you to resolve your complaint.
Kind regards
Pharmacy Direct Team
LA
Linda A's updateReviewer Update
15 Nov 2021, 13:31I just cannot deal with this incompetence. You have just sent my daughter's replacement medication that was wrongly delivered to me last week to me AGAIN! What will it take for you to deliver medication to the right place?
LA
Linda A's update15 Nov 2021, 13:31
Reviewer Update
I just cannot deal with this incompetence. You have just sent my daughter's replacement medication that was wrongly delivered to me last week to me AGAIN! What will it take for you to deliver medication to the right place?
Pharmacy Direct (Centurion)'s replyOfficial
25 Nov 2021, 10:43Dear Member
We can confirm that the manager has been in contact with you and feedback has been provided to your complaint.
Kind regards
Pharmacy Direct Team
We can confirm that the manager has been in contact with you and feedback has been provided to your complaint.
Kind regards
Pharmacy Direct Team
Pharmacy Direct (Centurion)'s reply25 Nov 2021, 10:43
Official
Dear Member
We can confirm that the manager has been in contact with you and feedback has been provided to your complaint.
Kind regards
Pharmacy Direct Team
We can confirm that the manager has been in contact with you and feedback has been provided to your complaint.
Kind regards
Pharmacy Direct Team