Communication and delivery

My prescription for renewal of my medicine from my dr. was send via e-mail to pharmacy direct on the 6/07/2021 as urgently and we only received the medicine on the 4/09/2021. After numerus calls and e-mails to there control center they could not give a satisfactory explanation. This is not the first time I had problems with the delivery of my medicine, this people from pharmacy direct should be told to take there job seriously.