Chronic Meds - no response

I am greatly disappointed in my experience with getting my chronic script loaded and approved. I sent though the script on the 25th November, called them on the 28th November. Was advised that they are still processing emails from the 25th. I called again on the 1st and was advised that there is no record of my script. Zandile Shongwe requested I send directly to her and she would escalate. Still no response on the 5th December. I called and was put on hold for over 10 minutes. I had to call again and was advised that it only shows that it was received on the 1st December. The consultant told me AGAIN, she would escalate. It is now the 6th of December and still no response or feedback. It is truly concerning that this is chronic meds and there is no urgency around processing times especially when the fault is not the customer.

This is not the first time I have had to follow up on my chronic meds and I am getting fed up with the lack of service.