WK
Wanda K

1 reviews | Active since Nov 2021

26 Nov 2021, 16:15

Chronic Medication witheld

I am complaining about no service. I have never in my life experienced such sick and life threatening service. How on earth can a pharmacy withold chronic medication from people. If they have *********** people doing the accounts. Because they claim from Bonitas,they should take unpaid accounts up with medical aid. After several emails and several hundreds of Rands spent on telephone calls trying to get my husbands chronic medication, to no luck. I would like to know what Pharmacy Direct will do if one of their patients they are withholding medicine from dies . This I will tell you,even if it takes my last cent I have enough screenshots of people you are doing this to. I am telling you now in public you can be sure you will beheld liable for my husbands life. I am sick and tired of your lack of communication and lack of service. Pharmacy Direct is a pharmacy that plays god over their clients. Instead of using that energy to do there job properly. After no luck or assistance from your pathetic service I took to phoning my medical aid. Just to find out that the account in Question that was not claimed for two years ago was reviewed and settled on the 8th of November 2021.on contacting my medical aid again today. There was all of the sudden a account for October 2019 in query again.:Suddenly" in the mean time my husbands medication is withheld. I do wonder if the management of Pharmacy Direct will contact me after this review. As I have written previously. This also fell ondead ground. I am awaiting a reply. I am sure there would be alot we can talk over.

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Replies (4)
Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply26 Nov 2021, 16:24
Official
 Dear Member
 
 Thank you for bringing the matter to our attention.
 
 The manager will be in contact with you to resolve your complaint.
 
 Kind regards
 Pharmacy Direct Team  

Best regards,

Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply26 Nov 2021, 16:48
Official
Dear member

We have tried contacting you, it goes straight to voicemail. Do you perhaps have an alternative number? or does your phone block private numbers?

Kind regards
Pharmacy Direct Team

Best regards,

WK
Wanda K's update29 Nov 2021, 13:36
Reviewer Update
Up till this time 13:33 Pharmacy Direct has not had the decency to get back to me to resolve this matter. I am really fed up!!!
I suggest Bonitas wake up and get another Pharmacy to distribute their clients medication. I am personally also laying a complaint with Bonitas. I have had no but no success with this pathetic service
Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply07 Dec 2021, 12:19
Official
 Dear Member
 
 We can confirm that the manager has been in contact with you and feedback has been provided to your complaint.
 
 Kind regards
 Pharmacy Direct Team 

Best regards,