sR
sudasha R
1 reviews | Active since Jul 2011
19 Nov 2018, 10:42
Chronic Medication not received
I made numerous calls to receive my chronic medication. They have billed the medical aid for medication which I have not received as yet. How long does it take to receive your medicine and if it is out of stock, you bill the medical aid and receive payment for non delivery!
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Pharmacy Direct (Centurion)'s replyOfficial
19 Nov 2018, 14:08Dear patient,
We confirm that a Fund Account Manager has been in contact with your to assist and resolve your complaint.
As per the discussion, the medication that you require is currently in quality and assessment with the manufacturer of the drug. As the medication is urgently required the clinical team has been in contact with your to make alternative arrangements with the stock we do have at hand.
We apologize for the delay in the delivery of the medication.
Kind regards
Pharmacy Direct team
We confirm that a Fund Account Manager has been in contact with your to assist and resolve your complaint.
As per the discussion, the medication that you require is currently in quality and assessment with the manufacturer of the drug. As the medication is urgently required the clinical team has been in contact with your to make alternative arrangements with the stock we do have at hand.
We apologize for the delay in the delivery of the medication.
Kind regards
Pharmacy Direct team
Pharmacy Direct (Centurion)'s reply19 Nov 2018, 14:08
Official
Dear patient,
We confirm that a Fund Account Manager has been in contact with your to assist and resolve your complaint.
As per the discussion, the medication that you require is currently in quality and assessment with the manufacturer of the drug. As the medication is urgently required the clinical team has been in contact with your to make alternative arrangements with the stock we do have at hand.
We apologize for the delay in the delivery of the medication.
Kind regards
Pharmacy Direct team
We confirm that a Fund Account Manager has been in contact with your to assist and resolve your complaint.
As per the discussion, the medication that you require is currently in quality and assessment with the manufacturer of the drug. As the medication is urgently required the clinical team has been in contact with your to make alternative arrangements with the stock we do have at hand.
We apologize for the delay in the delivery of the medication.
Kind regards
Pharmacy Direct team