Chronic medication not delivered

Im so frustrated with Pharmacy Direct... I have been calling them regarding chronic medication since the 12th of January 2022, i was told they dont have the script but on the 26th november 2021 they sent a message acknowleding the script and being captured. My DR sent another script on the 13th January 2022 which they claimed they never received, last week i called the call centre they were off line... Friday i spoke to one of the consultant who told me to submit the script which i did still no answer. I am left frustrated with no medication.