LW
Llewelyn W

1 reviews | Active since Nov 2013

18 Jul 2022, 15:02

Chronic medication disaster

What a useless supplier of chronic medication. Due to some pressure from my medical aid we were encouraged to use this pharmacy as saving to them and to the patients. Having gone this route and explaining to the chronic consultant I have 4 days meds left they urgently attended to my request. Received SMS on Friday to say medication would be delivered by courier and supp**** tracking number. The medication was not delivered. On following up today I was informed that SMS’s received on a Friday are only applicable for the Monday. Bearing in mind my last tablets were taken on Friday. Now we are in the 3rd day of no medication and still no delivery. I can look through the window and see Dis-Chem where I normally get my meds and now have to wait for FedEx to come from Gauteng to KZN. What a ridiculous arrangement. I am switching back to Dis-Chem and not going through this stress again.

0
Replies (1)
Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply18 Jul 2022, 15:16
Official
Dear member

Thank you for bringing this to our attention. We will escalate and do our best to fix this. The parcel is on the vehicle for delivery for today.

Kind regards
Pharmacy Direct Team

Best regards,