Chronic Med non-delivery

<p>I have recently joined Bonitas Medical aid. They have insisted that I need to have my chronic meds delivered by Pharmacy Direct. This is the third month with them and I am so angry and disappointed I am seriously considering canceling my contract with Bonitas as there is no way of dealing with Pharmacy Directs incompetence any longer. <br />It took me a month for Pharmacy Direct to load my info on their system in the first place. When we enquired about this, the response was "eish, sorry it was a mistake". Seriously this is chronic meds we are talking about. Then after fighting with them the second month as it was now 09/02/2017 and I had no meds, I was told it was with the courier and had been dispatched 8 days ago. I was then told it is not Pharmacy Direct's problem. Eventually it was delivered at my home. The 'courier' was in an unmarked bakkie, with his girlfriend in the car (he told me that) and smelt to high heaven of booze wearing flip-flops and shorts. I asked him what happened and he just laughed and said sorry.<br />Month 3 and it is now 11/04/2017 and guess what 'NO CHRONIC MEDS HAVE ARRIVED!!!!!!!!'<br />I have spent hours on the phone with Pharmacy Direct and the last person I spoke to was Porsha amongst many others. I explained the urgency and the answer I got was that it was dispatched with the courier 7 days ago. I asked for the courier's number but was told they aren't allowed to give out their numbers. I am in the courier industry and that is no courier. That is an independent driver, probably used as cheap labour in order to match the service. She said she would call the courier and call back. Guess what, no call back and no friggin feedback either.<br />It's about time that the medical aids need to be made aware of this shocking, no care attitude and blatant disrespect of companies like Pharmacy Direct and how they treat the medical aids clients, who are the people in need of medication. We need to boycott them in every way possible. <br />What gives them the right to play with people's lives. I do not care if they outsource to the cheapest idiot with a dirty bakkie and a sleezy girlfriend in the front seat, as this says alot about them as a company. What I do care about is I need my CHRONIC MEDICATION (which is used to treat life threatening illnesses), on time.<br />The ombudsman, medical board, medical negligence lawyers, medical aids and social media will be made aware of this. the side effects suffered without this medication is ********** and can lead to a fatality. Let's see who is held accountable, no matter when the medication was dispatched and to which lowlife it was dispatched to. <br />I cannot be the only person this happens to. Do you think Pharmacy Direct's reputation is worth this publicity. Let's put it to the test.</p>