Callous

Ever since my mother moved to Pharmacy Direct (lower rates according to the medical aid) every month I have to waste my airtime on their *********** agents to find out why my mother's medication hasn't been delivered. She received a text alert that her meds have been dispatched on the 30th of August, today marks a whole week without her medication because one of their nincom**** captured the address wrong (AGAIN) to the courier. How on earth does a whole provider of CHRONIC MEDS, whose delivered medication to a patient for over a year, suddenly capture a wrong address by 253 km away??? Your service is absolutely shocking. How can you honestly be so callous? I will not be surprised if I receive a call today, only to be told that my mother can expect her medication next week :-(