C#$@p service

I wish I could give negative stars. I have been in contact with this #@$#$ company for over a week. My mother's chronic HEART medication had not been dispatched for the month. I had to rush her through to hospital last night due to her not getting her meds on time. Their WhatsApp chat line said that the medication would be delivered yesterday, it was delivered this morning. They have now told me that "The medication is not late, the last delivery was dispatched on the 20/07/2022 and it was 2 month's supply for July and August, the claim for Aug was processed on the 10/08/2022, then the claim for this month went through on the 9/09/2022, delivered on the 13/09/2022. we are not late"

Absolutely shocking service. Notice how the dates don't match up Pharmacy Direct??? 20 July for July and August.... 10 Aug for August yet you said it was for July and Aug in your message??? You don't make sense when trying to cover your own butts and the FACT OF THE MATTER IS MY MOTHER DIDN'T HAVE ANY MEDS TO TAKE FROM THURSDAY LAST WEEK!!!!! You only dispatched the medicine for "this month" when I threatened to take action should anything happen to my mother.

Don't play with people's lives. You are supposed to supply chronic medication on time for a reason..