BONITAS ; PHARMACY DIRECT

PHARMACY DIRECT SERVICE Bonitas medical aid forces clients to deal only with Pharmacy Direct, otherwise the co-payment of the client increases. Following is my correspondence with Pharmacy Direct from 9 to 21 September to get my prescription blood pressure medication delivered. PHARMACY DIRECT: Phone *** My reference number: E90DDF Persons involved: Evelyn, Malebo, Portia FROM 9 – 21 September 2019 9 Sept. To Evelyn: I urgently need my blood pressure pills – confirm outstanding balance 11 Sept sms: payments in arrears. I made an EFT payment. 11 September: payment made for R321.50 POP sent twice 11 Sept. Evelyn Ngaka e-mail: outstanding balance R321.50 13 September: E-mail To Evelyn Ngaka “Please see my previous e-mail sent on the 11th to confirm full payment. I urgently need the Cotareg high blood pressure pills. Kindly arrange for the dispatch today. Thank you”. 16 Sept – POP sent again 16 September: e-mail from Malebo *****ya: no money received 17 Sept Portia – e-mail: no payment received. Asks for proof of payment 17 Another e-mail: Confirms Receipt proof of payment 18 Sept. Portia – POP bank statement sent again 18 Pharmacy Direct Confirms Receipt proof of payment. I request a statement 19 Sept request 4 statement sent with credit of R61.00 19 Sept Malebo – e-mail: payment received, parcel will be dispatched urgently 19 Parcel will be dispatched in one working day 21 No receipt of medication: bought 3 blood pressure pills from Dischem