Bonitas and Pharmacy direct useless

if send the prescription through the 16 January the one lady told me they will deliver the chronically medication 1 of February the email I received was ( (Thank you for your email.<br> We hereby confirm the receipt of your prescription and has been forwarded to the pharmacy for processing.<br> <br> Thank you for your support))<br> <br> its now 11th of February and no chronicle medication is delivered this child is 3 years old without the chronically medication she can die,, so I received an sms saying dear patient your vent Olin is out of formulary and has co-payments R42.64 WE CANNOT SEND WITHOUT CONFORMATION PLEASE CONTACT us on *** then I phoned zanele answered the phone after explaining to her she said I must hold and she put the phone down worst service ever what's 42 rand just deliver the medication Bonita's and Pharmacy direct is a joke only care about your Money but do not deliver service I pay over R2000 For my medical aid and this is the service I get ill rather cancel everything .<br>