Bad service,Rude staff

They are ALWAYS bring my chronic meds late they have extremely rude call center agents, even when you email the customer care they hardly reply when they do they say you must call in. They always saying the pharmacist will call you which never happens and they use the excuse that they didn't get you when they called so why do we put our email address on the portal they just don't care. I have not had my chronic meds for three weeks now I have been feeling ill and had side effects from not drinking my meds WHO DO YOU ESCALATE TO besides all those rude people answering the phone.