BAD SERVICE RECEIVED!!!!

This company has *********** staff members, they only phone after a complaint has been posted. Then you wait and wait like normal, not getting any results in fixing your complaint. The one hands the complaint over to the other departments, that then phone me the patient and complain to me that the query has been outstanding for to long and he can not help anymore. So because of Pharmacy Direct incompetence after receiving the 1st query and not following up, now they want me just to leave it. I PAID FOR MEDICATION THAT WAS NOT DELIVERED AND I WANT MY MONEY BACK!!!!!