Bad service -NO delivery at all of medication and no answer when trying to contact (or they make excuses)

I have ordered my medicine and even after so many notification smses (NOTE .. not emails... but smses) of my order saying that it will be delivered that day, it STILL has not been delivered and even after soooo many times of trying to communicate with them for my order I havent gotten a reply or any help or anything and this medication is sooo ABSOLUTELY necessary for me ... dont they realise how bad their reputation is already? There have been plenty of complaints of customers on their Facebook page not receiving their orders and not receiving help or any communication what so ever from Pharmacy Direct ( I would like to also paste the exact website here so no one gets confused as to which Pharmacy Direct we are talking about and no other medical gets blamed for nothing:

https://pharmacydirect.co.za/

I have tried soo many times to contact by email also and by calls and they either dont answer or they give you a long list of excuses why the order did not get delivered on that day or what happened to the driver or they had too many orders to deliver or they talk lies and give false hope for an order by saying we will get it tomorrow promptly (absolute lies).

I have screenshots of my tracking details, order when placed online, the sms notifications received, emails I sent, call logs, order number, other peoples complaints on Facebook as well as voice recordings of their bad service and lies and tons of excuses they come up with. I am CLEARLY AND UTTERLY Not happy at all with this bad service. I would like all my money back or deliver my order RIGHT AWAY tomorrow!