Bad Service - Medication not delivered

I've been waiting for my medication to be delivered since last week. When I called in on 18/10/2022, I told the lady that I need the medication by 26/10/2022 so I will only agree to you guys processing the order provided it will arrive before that date and she said i will have the medication before that date. I got worried when I didn't receive any communication regarding the delivery so I called in again on 21/10/2022 and was advised that the matter will be escalated but still no communication after. I called in again on 25/10/2022 and was advised that the medication is out for delivery, it was sent out on the 24th but I did not receive an sms confirming that. I'm really disappointed. I just need you to cancel the claim so I can go and collect somewhere else. The claim made by pharmacy direct is blocking me from being able to collect from another pharmacy.