IW
Ilene W
1 reviews | Active since May 2016
15 Jul 2020, 14:18
BAD SERVICE FROM PHARMACY DIRECT
My experience with Pharmacy Direct is not good. Every month I need to contact them to find out why the delivery of my medication is late or there is medication that is not in the parcel, but they have claimed from the medical aid. Do not think that it is more convenient for them to deliver your medication as there is problems every month with the delivery.
Helpful (0)
Replies (3)0
Replies (3)
Pharmacy Direct (Centurion)'s replyOfficial
15 Jul 2020, 15:27Dear Member
Thank you for bringing the matter to our attention.
The manager will be in contact with you in order to resolve.
Kind regards
Pharmacy Direct Team
Thank you for bringing the matter to our attention.
The manager will be in contact with you in order to resolve.
Kind regards
Pharmacy Direct Team
Pharmacy Direct (Centurion)'s reply15 Jul 2020, 15:27
Official
Dear Member
Thank you for bringing the matter to our attention.
The manager will be in contact with you in order to resolve.
Kind regards
Pharmacy Direct Team
Thank you for bringing the matter to our attention.
The manager will be in contact with you in order to resolve.
Kind regards
Pharmacy Direct Team
IW
Ilene W's updateReviewer Update
15 Jul 2020, 15:36How long will it take to resolve?
Now they tell me that the driver was in an accident on Monday. Since Tuesday until today they couldn't sort it out. I am sorry, but this is unacceptable.
I am in need of my medication.
There is no where I can speak to someone in the dispatch to even find an answer. I can only call the call centre of Pharmacy Direct.
I am so tired of the excuses that is made every time.
Now they tell me that the driver was in an accident on Monday. Since Tuesday until today they couldn't sort it out. I am sorry, but this is unacceptable.
I am in need of my medication.
There is no where I can speak to someone in the dispatch to even find an answer. I can only call the call centre of Pharmacy Direct.
I am so tired of the excuses that is made every time.
IW
Ilene W's update15 Jul 2020, 15:36
Reviewer Update
How long will it take to resolve?
Now they tell me that the driver was in an accident on Monday. Since Tuesday until today they couldn't sort it out. I am sorry, but this is unacceptable.
I am in need of my medication.
There is no where I can speak to someone in the dispatch to even find an answer. I can only call the call centre of Pharmacy Direct.
I am so tired of the excuses that is made every time.
Now they tell me that the driver was in an accident on Monday. Since Tuesday until today they couldn't sort it out. I am sorry, but this is unacceptable.
I am in need of my medication.
There is no where I can speak to someone in the dispatch to even find an answer. I can only call the call centre of Pharmacy Direct.
I am so tired of the excuses that is made every time.
Pharmacy Direct (Centurion)'s replyOfficial
15 Jul 2020, 16:07Dear Member
We can confirm that the manager has been in contact with you and feedback has been provided to your complaint. Part of your medication has been successfully delivered today.
Medication that attracts co payment could not be included due to previous outstanding account. Statements was sent by our finance team 13/07 and 14/07.
Please contact Pharmacy Direct should you wish to make payment arrangements.
Kind regards
Pharmacy Direct Team
We can confirm that the manager has been in contact with you and feedback has been provided to your complaint. Part of your medication has been successfully delivered today.
Medication that attracts co payment could not be included due to previous outstanding account. Statements was sent by our finance team 13/07 and 14/07.
Please contact Pharmacy Direct should you wish to make payment arrangements.
Kind regards
Pharmacy Direct Team
Pharmacy Direct (Centurion)'s reply15 Jul 2020, 16:07
Official
Dear Member
We can confirm that the manager has been in contact with you and feedback has been provided to your complaint. Part of your medication has been successfully delivered today.
Medication that attracts co payment could not be included due to previous outstanding account. Statements was sent by our finance team 13/07 and 14/07.
Please contact Pharmacy Direct should you wish to make payment arrangements.
Kind regards
Pharmacy Direct Team
We can confirm that the manager has been in contact with you and feedback has been provided to your complaint. Part of your medication has been successfully delivered today.
Medication that attracts co payment could not be included due to previous outstanding account. Statements was sent by our finance team 13/07 and 14/07.
Please contact Pharmacy Direct should you wish to make payment arrangements.
Kind regards
Pharmacy Direct Team