bad service ever

Good day

I am very disappointed with the service on Pharmacy direct . I am writing to you now its been 2 weeks without taking my chronic medication thanks to pharmacy direct . The bloods and script where sent and claim is approved , but every time i call to follow up with on my medication i get we will call you back as an answer .

I think they should have approved my medication if they knew that they wont deliver as this is putting people lives at risk