bad service

First of all, they didnt let me know that there was an outstanding amount due so they didnt delever my mom's chronic med's. Once I called them and they told me we had a outstanding account due, I made payment on the Monday. I got correspondence that they recieved payment and they will delvery the meds urgently due to it being chronic meds. Its been 8 days and still no med's. Phoned them again and asked to speak to a mananger, they told me one would phone me back and suprise suprise still no answer. I wonder if the directors of this company now how **** there serives is.