BP
Bubs P

1 reviews | Active since Oct 2018

21 Aug 2019, 19:31

BAD SERVICE AND PUSHING THE BUCK

I am not too sure if they even deserve the 2 stars. I have had several bad experiences with my delivery. I am on chronic medication and the nature of the medication is highly confidential you can't skip a dose. These donkeys promised me that I will receive my delivery over ten days ago. It has bee authorized and processed by Bonitas. On the 16 August 2019 my medical aid was suspended and they have sent me an email using that as an excuse. The last time my script expired and they haven't informed me, until I discovered my medication was almost finished. Go and sweep the streets and get more competent people. Rather we use Dischem or Clicks or a pharmacy of our choice. I once heard one pf the " hot shots" on talk radio 702. Disgusting. There should be a way of sueing them

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Replies (2)
Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply22 Aug 2019, 07:40
Official
Dear member, 

We confirm receipt of your complaint, a manager will be in contact shortly to assist you and provide you with feedback, 

Kind regards

Pharmacy Direct team 
Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply22 Aug 2019, 10:42
Official
 Dear member, 
 
We confirm that a Fund Account Manager and the clinical team have been in contact with you to assist and provide you with the following feedback on your complaint. 
 
Upon processing of your medication your membership with your scheme was suspended, therefore we were unable to successfully submit a claim and send your medication. We informed you of your suspension with the following message we sent to you. 
 
“According to information you have been suspended by your Medical Aid. Please resolve matter with your Medical Aid and advise us on ***” 
 
As per the message , we request that once you have resolved the matter with your scheme that you please inform us in order to resubmit your claim and send your medication. We were informed by the scheme of your suspension being uplifted yesterday 21 August  , this now enables us to process and dispatch your medication to you. 
 
Your medication will be dispatched today for delivery, we would like to remind you as well to please make payment on your outstanding account that has been in arrears for more than 120 days.  

Kind regards 

Pharmacy Direct team