Bad Service

I phoned phamarcy direct enquiring about my medication only to find out that it's scheduled for collection and not delivery! I stay 100km away from the phamarcy! The person assisting me was so rude to me. There is no communication whatsoever if the medication is ready for collection or not. If I had not called I would have waited for my medication till forever because they decided I need to drive 100km to Centurion to collect my medication there!!! Such an inconvenience... When I requested the lady to change that on the system she said I needed to call again to change that not now! That is me spending on airtime again to sort something that could have been changed in the system. I really hate this monopoly capitalism because it doesn't make sense why one a certain provider is contracted to dispatch medication on behalf of all members irrespective of where you are in the county. You are Cleary failing on this!