AJ
Arlene J
1 reviews | Active since Feb 2015
15 Jul 2022, 14:29
Bad Service
I have been trying to sort out my chronic medication with them several times, via email and telephone regarding co-payments and have been unsuccessful in getting decent feedback. I was promised that they would contact me before they dispense my medication but this didn't happen and now they've dispensed my medication with approximately R600.00 in a co-payment which I do not accept because I was making every effort to avoid it. They don't respond as they should.
Helpful (0)
Replies (2)0
Replies (2)
Pharmacy Direct (Centurion)'s replyOfficial
15 Jul 2022, 14:35Dear member
Thank you for bringing this to our attention. We should always contact the patient to discuss co-payments so we will be doing an investigation as to why it was not done. We will also have the manager contact you to resolve.
Kind regards
Pharmacy Direct Team.
Thank you for bringing this to our attention. We should always contact the patient to discuss co-payments so we will be doing an investigation as to why it was not done. We will also have the manager contact you to resolve.
Kind regards
Pharmacy Direct Team.
Pharmacy Direct (Centurion)'s reply15 Jul 2022, 14:35
Official
Dear member
Thank you for bringing this to our attention. We should always contact the patient to discuss co-payments so we will be doing an investigation as to why it was not done. We will also have the manager contact you to resolve.
Kind regards
Pharmacy Direct Team.
Thank you for bringing this to our attention. We should always contact the patient to discuss co-payments so we will be doing an investigation as to why it was not done. We will also have the manager contact you to resolve.
Kind regards
Pharmacy Direct Team.
Pharmacy Direct (Centurion)'s replyOfficial
15 Jul 2022, 15:43Dear member
We can confirm the pharmacist has been in contact with you and resolved the complaint.
Kind regards
Pharmacy Direct Team
We can confirm the pharmacist has been in contact with you and resolved the complaint.
Kind regards
Pharmacy Direct Team
Pharmacy Direct (Centurion)'s reply15 Jul 2022, 15:43
Official
Dear member
We can confirm the pharmacist has been in contact with you and resolved the complaint.
Kind regards
Pharmacy Direct Team
We can confirm the pharmacist has been in contact with you and resolved the complaint.
Kind regards
Pharmacy Direct Team