WG
Wendy G
1 reviews | Active since Apr 2016
15 Nov 2018, 10:25
Bad Service
Bad bad bad service. *********** call centre with staff that does not understand you. Dealing with 3 persons to solve 1 query and each one has a different answer. And in the meantime the patient is without chronic medicine!!!!
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Pharmacy Direct (Centurion)'s replyOfficial
19 Nov 2018, 15:24Dear Wendy,
Pharmacy Direct confirms that a Fund Account Manager has been in contact with you to assist and resolve your complaint that has been posted.
As per the feedback discussed, on 15 October Pharmacy Direct processed a claim for your dependent which generated co-payments that required confirmation before sending due to benefits being depleted. Pharmacy Direct did contact your husband to confirm however he requested that we contact you, the pharmacy did attempt three times however was they were unable to reach you. Message was sent thereafter to please contact Pharmacy Direct, we did receive confirmation later on the co-payments which enabled us to dispense the required medication.
Kind regards
Pharmacy Direct team
Pharmacy Direct confirms that a Fund Account Manager has been in contact with you to assist and resolve your complaint that has been posted.
As per the feedback discussed, on 15 October Pharmacy Direct processed a claim for your dependent which generated co-payments that required confirmation before sending due to benefits being depleted. Pharmacy Direct did contact your husband to confirm however he requested that we contact you, the pharmacy did attempt three times however was they were unable to reach you. Message was sent thereafter to please contact Pharmacy Direct, we did receive confirmation later on the co-payments which enabled us to dispense the required medication.
Kind regards
Pharmacy Direct team
Best regards,
Pharmacy Direct (Centurion)'s reply19 Nov 2018, 15:24
Official
Dear Wendy,
Pharmacy Direct confirms that a Fund Account Manager has been in contact with you to assist and resolve your complaint that has been posted.
As per the feedback discussed, on 15 October Pharmacy Direct processed a claim for your dependent which generated co-payments that required confirmation before sending due to benefits being depleted. Pharmacy Direct did contact your husband to confirm however he requested that we contact you, the pharmacy did attempt three times however was they were unable to reach you. Message was sent thereafter to please contact Pharmacy Direct, we did receive confirmation later on the co-payments which enabled us to dispense the required medication.
Kind regards
Pharmacy Direct team
Pharmacy Direct confirms that a Fund Account Manager has been in contact with you to assist and resolve your complaint that has been posted.
As per the feedback discussed, on 15 October Pharmacy Direct processed a claim for your dependent which generated co-payments that required confirmation before sending due to benefits being depleted. Pharmacy Direct did contact your husband to confirm however he requested that we contact you, the pharmacy did attempt three times however was they were unable to reach you. Message was sent thereafter to please contact Pharmacy Direct, we did receive confirmation later on the co-payments which enabled us to dispense the required medication.
Kind regards
Pharmacy Direct team
Best regards,