Bad Service

This is my second bad review. I had to rejoin Bonitas due to new employment this year. I left Bonitas as a private paying member in 2020 due to the bad sertvice received from Pharmacy Direct. This time I really tried to keep my cool but after numerous phone calls the last 3 months just to obtain my chronic scripts, I have had enough. Pharmacy Direct is requesting my new script for chronic now for the last 3 months. I loaded the script on their portal, I mailed the script as well. Every month I have to call and request my medication. Chronic meds for hypertension CANNOT be stopped and then be taken again after 3 days without them. This is rediculous! This means I have to take time from my busy work schedule to call them monthly to request and advise about my chronic meds. Unfortunately I only realized this past long weekend my meds are finished. Therefore its been 2 days now without my hypertension meds. I always pay them immediately upon advi*****t of any co -payments and shortfalls. Therefore an account in arrears isd not the problem. Its just bad service.