Bad service

<p>On the 14 Feb Pharmcay Direct charged my medical aid. For my wife's chronic medication. Just after i recieved notification from my medical aid. I recieved a sms from Pramacy Direct stating they trying to get hold of me. I checked my phone as well as my wifes phone. there was no indication of any call or voice mail. After about 6 time trying to call them i finaly got hold of a consultant. Just to inform me they want to substute one of her meds. they already charged me for her meds. I agreed to it i was informed by said consultant my wife will get her chronic meds on thursday 16 Feb. This morning on the 17 Feb I contacted the call centre just to inform the chronic meds are still in the warehouse. They will now mark it as urgent. I will only recieve her meds on Monday. Its difficult to get hold of Pharmacy Direct they don't answer emails and there website does not work.</p>