MB
Mapaseka B

1 reviews | Active since Sept 2016

27 Feb 2021, 07:36

Bad/ ****pie service

I sent a prescription to pharmacy direct about a month a go for my baby's formula after the medical aid told me that I can't get the formula from any other pharmacy accept through them as they are the only designated service provider. About a week ago I sent an email to follow up. But no one has gotten back to to inform me what is going on. Yesterday I got my medication but I didn't get any formula at all.

0
Replies (2)
Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply01 Mar 2021, 08:48
Official
Dear Member

Thank you for bringing the matter to our attention. 

The manager will be in contact with you shortly in order to resolve your complaint.

Kind regards
Pharmacy Direct Team

Best regards,

Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply01 Mar 2021, 12:44
Official
Dear Member

We can confirm that the manager has been in contact with you and feedback has been provided to your complaint.

Your formula has been dispatched on Friday and delivery will take place as soon as possible. 

Kind regards 
Pharmacy Direct Team

Best regards,