Bad device pharmacy direct

The medical aid recommends that members get their medication via Pharmacy direct, but their service is pathetic. I have several chronic conditions including diabetes, hypertension and fibromyalgia. Since October when i went back to using pharmacy direct instead of my local pharmacy I have only had trouble. My medication has not arrived on time once and if it arrives, their is some medication not included. I then have to call them and request that it be sent urgently, but that does not happen. I am currently waiting for diabetes medication that was not sent with my other meds on 07/01/2026( which was already late because my meds was finished on 28/12/2025) it seems that they assumed that I will not be able to pay the R3600 as they did not even phone me to ask if it should be included. I am really fed up with pharmacy direct. It seems that they dont care if you are without meds.I was told on the 07th that the medication will be sent as urgent, but when i phoned on 12/01/2026 @ 14:30 to find out if medication was dispatched, i was told it wasn't, but it will be sent as urgent. When I asked when i will receive it the lady just said sometime this week