Bad customer service & unresponsive manager

<p>I emailed my mom's new script to ********** on 14 March -automatic response received.</p> <p> </p> <p>I followed up 20/03/17 as no meds were received yet. The lady told me that same could not be captured as medical aid number was not written on the script despite it being written in the body of the email. I had to print it, write the med aid no on it, scan & email back. No response. Called again and told it wasnt legible and if I sent it that day, meds would be delivered Wednesday, 22/03/17. This morning I emailed again to follow up and was told script was received and meds will be received in 5-7 working days. This is pathetic and unacceptable. I had been dealing with Maletlolo who did not further responsd to my mails.</p> <p> </p> <p>I called and asked for a manager shortly after 9am. After being put on hold for quite a while I was told she would call me back. Its 12h27 and my call has not been returned.I just called, Cassandra, the manager, was still busy and could not take my call.</p> <p> </p> <p>These meds need to be delivered today! Not only is your service disgusting, but so is your regard for your customers.</p> <p> </p> <p>mem no: 31708</p> <p>patient: LJ Erasmus</p> <p>mobile: ********** 091</p>