vM
victor M

1 reviews | Active since Sept 2016

15 Jun 2020, 12:24

BAD CUSTOMER SERVICE

YOU GUYS HAVE A NERVE TO WRITE A REVIEW , WITHOUT RESOLVING MY COMPLAINT. SOLVE IT .........YOU HAVE INCONVENIENCED ME AND I WANT MY COMPENSATION!!!!!!!!!!

EVERY YEAR I EXPERIENCE A LOT OF DISAPPOINTMENTS WITH PHARMACY DIRECTS , DROPPING THE BALL, HAVING TO RUN AFTER THEM , WHILE THEY HAVE BEEN PAID. I AM SO SICK AND TIRED OF THEIR APOLOGIES, PROMISING TO DO IT BETTER, IT WILL NEVER HAPPEN AGAIN......PUTTING MY LIFE AT RISK AND THINKING THAT SAYING I AM SORRY IT WONT HAPPEN AGAIN WILL PAY FOR THE CONSEQUENCES.......I HAVE BEEN WAITING FOR THE DELIVERY OF MY MEDICATION BEFORE LOCKDOWN, An SMS that they decided to send me.......STILL HAD TO RUN AFTER THEM... I HAD TO PAY FOR DOCTORS ON MY OWN POCKET BECAUSE OF WHAT THEY HAVE DONE TO ME. THEY DO NOT CARE..I HAVE SEEN THIS TIME AND TIME AGAIN. .........ALL I WANT FROM YOU IS TO COMPENSATE ME FOR THIS INCONVENIENCE ..I AM DONE...

0
Replies (3)
Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply15 Jun 2020, 13:56
Official
Dear Member

Thank you for bringing the matter to our attention. The manager will be in contact with you shortly in order to resolve.

Kind regards 
Pharmacy Direct Team
Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply19 Jun 2020, 08:39
Official
Dear Member

We can confirm that the manager has been in contact with you and feedback has been provided in writing to your complaint. 

Kind regards
Pharmacy Direct Team

vM
victor M's update21 Jun 2020, 17:05
Reviewer Update
do you call sending an email being in contact ? have you resolved this problem ? Sydney clearly your customer service s****s have to be upgraded. Every time i complain you always have to have a tone instead of fixing the problem...How many times have you guys promised it will not happen again ? i have lost count ......I WANT THIS TO BE FIXED AND IF YOU CAN NOT FIX THIS I AM SURE YOUR BOSS OR THE CEO WILL ......