Bad bad service

If it was up to me I would give them no stars at all.I am new on chronic medication,and using Bonitas,I was just all of a sudden shocked when I got an sms from pharmacy direct that my medication has been dispatched,but my question was how are they dispatching medication without even calling me or even communicating with me regarding delivery address I called them to ask exactly where are they delivering that medication and they stated an old address which I don’t even stay at anymore.

But why don’t they even call,I then asked them to change the address to my current address and they said they have.proof of this?I don’t even have!their service is bad,on top you can’t even Track the parcel like why?