Bad and Disgusting Service from Pharmacy Direct

I sent my script on the 18th of March and it was only processed last week. They told me they were struggling to get an auth and that it would take 48 hours, i then called my medical aid and asked if they could escalate the matter as it was an emergency i needed my medication and authorization was made the same day. I was then told delivery would take place on Friday, Mind you this communication happened on Tuesday, how long does it take to dispatch and deliver? The service is REALLY BAD and i would never refer it to anyone else. Mind you i am still waiting! When i call their offices phones are not being picked up and i was under the impression that they would be open during the lock down as they are part of the "Essential Staff". I NEED MY MEDICATION! WHEN SHOULD I BE RECEIVING IT!????