1 reviews | Active since Jul 2016
Atrocious Service
They don't even deserve the 1 star. Their service is atrocious! I've used them on 2 separate occasions in the past & have cancelled with them then for the very reason I've cancelled with them now..... POOR SERVICE!!!! Disgusting in fact, especially for a company who are dealing with ppl's health and lives. I was contacted by a consultant in Dec 2020, who ensured me that I would receive my meds on time every month. My meds were processed on the 4th of Jan & only delivered on the 18th of Jan, ONLY BECAUSE I contacted them (more than once) to rush them up. All my meds are chronic & must be taken every day. I have never received my meds on time from them. I am always having to go days with no meds. Every month I have to phone to find out when to expect delivery & just like today, it hasn't even left the depo yet despite claiming for the meds 2 days ago already! They have a "I don't care" attitude when you call them & tell them you're without meds. All they say is "I'll send an email to the pharmacy to let them know it's urgent". I mean ***!! I will NEVER use them again. My advice to any of you on chronic medication & are having the same problem.... Get from your local pharmacy, Dischem or Clicks. This is your health they are playing with.
We have received your enquiry, and a Fund Account Manager will contact you shortly regarding this matter.
Thank you kindly
Pharmacy Direct Team
We have received your enquiry, and a Fund Account Manager will contact you shortly regarding this matter.
Thank you kindly
Pharmacy Direct Team
The Fund Account Manager was in contact with you and urgent delivery arranged.
Thank you kindly
Pharmacy Direct Team
The Fund Account Manager was in contact with you and urgent delivery arranged.
Thank you kindly
Pharmacy Direct Team
We can confirm that the manager has been in contact with you and feedback has been provided to your complaint.
The medication has been delivered.
Kind regards
Pharmacy Direct Team
We can confirm that the manager has been in contact with you and feedback has been provided to your complaint.
The medication has been delivered.
Kind regards
Pharmacy Direct Team
