AT MY WITS END - UNACCEPTABLE SERVICE!

I have been with Bonitas since last year September and have had continual problems every month with their service provider Pharmacy Direct.

I have Epilepsy, Rheumatoid Arthritis and a thyroid problem, and my medication doesn't arrive on time, or some of the medication doesn't come at all or sleeping tablets gets delivered when it's not supposed to and I must pay for it. Pharmacy Direct's logo is Caring, Reliable & Affordable, what a joke this is!

This is the second time I have reported Pharmacy Direct to Hello Peter and it doesn't seem to bug Pharmacy Direct that there are so many complaints.

Nobody seems to answer their phones there and nobody is held responsible for their actions.

I have spoken to Jacqueline the finance manager, Theo another manager, and every other manager that works at Pharmacy Direct however the same problem persists, nobody seems to care!

I always get sent from pillar to post and each one passes the buck. I was quite shocked when I was advised that the people at Pharmacy Direct don't read their notes. I cannot understand why Bonitas keeps using Pharmacy Direct as a service provider when they don't provide a service.