Appauled

Item: Pharmacy Direct (Centurion)
Rating: 1
Author: Ashleigh G

I am obliged to make use of Pharmacy Direct as I am a Bonitas patient. I submitted my script last week Thursday 6 June. I requested that the medicine be delivered on Monday 10 June. I received an sms on Tuesday 11 June to say that the medicine is on its way. It is now Friday 14 June and still no medicine!!! I phoned and asked the lady to please track where my medicine is. She then said she will phone me back. I never received a call back. I then sent 3 please call me's as why should I waste my airtime again and nobody has called me back. I dont even know why you have that service available.. i am absolutley appauled and irriated and I am a few days behind on my medication!!!!!!

Helpful (0)

Replies (2)

Pharmacy Direct (Centurion)'s replyOfficial

18 Jun 2019, 08:14

Good day,

We confirm receipt of your complaint, a manager will be in contact shortly to assist you and provide you with feedback .

Kind regards
Pharmacy Direct team

Best regards,

Pharmacy Direct (Centurion)'s reply18 Jun 2019, 08:14

Official

Good day,

We confirm receipt of your complaint, a manager will be in contact shortly to assist you and provide you with feedback .

Kind regards
Pharmacy Direct team

Best regards,

Pharmacy Direct (Centurion)'s replyOfficial

18 Jun 2019, 16:17

Dear member,

We have been unable to reach you to provide feedback on your complaint, we can confirm that the parcel was delivered today.

Your fund account manager will continue attempting to reach you to provide you with a final update on your complaint.

Kind regards

Pharmacy Direct team

Best regards,

Pharmacy Direct (Centurion)'s reply18 Jun 2019, 16:17

Official

Best regards,

Appauled

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