Appalling service

<p>I recently joined Bonitas medical scheme and was directed to use pharmacy direct for chronic medication delivery on behalf of Bonitas, firstly I think it is the biggest mistake that Bonitas had made! I have had endless queries with the company that are never resolved even after several emails and phone calls, if we are dependent on the company for chronic lifesaving medicines can we wait weeks for queries to be resolved ? If the patients health takes a turn for the worst who will be liable... Ultimately it's the patients responsibility to ensure they have medication I suppose. I do however feel that healthcare and pharmacy in particular in South Africa has become money driven and no more is the patients needs taken into account . I will never deal with such a company in future</p>